Refund and Cancellation Policy

This refund and cancellation policy outlines how you can seek a refund for a product or service purchased through the Platform.

Cancellations

Cancellations are not allowed once an order is placed.

Perishable Items

Jarsy does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement can be made if the user establishes that the quality of the product delivered is not good.

Damaged or Defective Items

In case of receipt of damaged or defective items, please report to our customer service team within 3 days of receipt. The request will be entertained once the seller or merchant listed on the Platform has checked and determined the same at its own end.

Product Not as Described

If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3 days of receiving the product. The customer service team will review your complaint and take an appropriate decision.

Manufacturer Warranty

For products that come with a manufacturer warranty, please refer the issue directly to the manufacturer.

Refunds

In case of any refunds approved by Jarsy, it will take 5 days for the refund to be processed to you.